Terms & Conditions

Effective Date: 17 April 2025
Version: 1.0

These Terms & Conditions (“Terms”) govern your access to and use of griffonwise.com and all related products and services (collectively, “Services”) provided by Vincent Digital Media, a sole proprietorship trading as GriffonWise. By accessing or using our Services, you agree to these Terms. If you do not agree, you must stop using our Services immediately.

1. Definitions

In these Terms & Conditions, the following terms have the meanings set out below:

1.1. “Agreement”
The legally binding contract formed between you and GriffonWise when you accept these Terms.

1.2. “Services”
All offerings provided by GriffonWise, including but not limited to digital content (e‑books, online courses, videos), downloads, memberships, and related materials.

1.3. “User”
Any individual or entity who accesses, registers for, or purchases Services from GriffonWise.

1.4. “Digital Content”
Electronically delivered materials, such as e‑books, course modules, videos, and associated resources.

1.5. “Withdrawal Right”
The right, under applicable law, to withdraw from the Agreement within a specified period, as detailed in Section 6.

1.6. “Lifetime Access”
“Lifetime access” (or similar wording such as “lifetime updates” or “lifetime membership”) means access for the commercial lifetime of the Service—i.e., for as long as GriffonWise continues to operate and makes the relevant materials available online. If GriffonWise ceases operations, sells the business, or permanently discontinues the platform or specific materials, access may be terminated after reasonable notice. In such a case GriffonWise will, where feasible, offer an alternative means of accessing the content (for example, a downloadable archive) but is not obliged to host the content indefinitely.

2. Scope and Applicability

2.1. These Terms govern all offers, quotations, and Agreements between you (“User”) and GriffonWise, as well as your use of our website (griffonwise.com) and any related Services.

2.2. Any variation of these Terms must be agreed in writing by GriffonWise; verbal or email deviations will not be binding unless expressly confirmed.

2.3. The applicability of any general terms and conditions or purchase conditions of the User is hereby expressly excluded, unless GriffonWise has explicitly accepted them in writing.

3. Offers & Formation of Agreement

3.1. All offers and quotations made by GriffonWise are without obligation and may be revoked or modified by us at any time prior to acceptance.

3.2. An Agreement between you and GriffonWise is concluded when we send you an order confirmation or payment receipt via email. This confirmation will detail the Services you have ordered and the total price.

3.3. GriffonWise reserves the right to refuse or cancel any order if there has been an obvious error in the description, pricing, or availability of the Services. In such a case, we will notify you as soon as possible and refund any payment you have made.

3.4. If you fail to provide required information or fulfil preconditions for delivery of the Services (e.g., complete registration details), GriffonWise may suspend performance of the Agreement until the missing details are supplied.

3.5. Any additional terms or conditions proposed by you (for example in a purchase order or email) will have no effect unless expressly agreed in writing by GriffonWise.

3.6. Participation in the GriffonWise Affiliate Program is governed by a separate Affiliate Agreement. By applying to or participating in the program, you agree to be bound by that agreement and any published program policies.

4. Prices & Payment

4.1. Pricing
All prices are stated in USD and are inclusive of applicable VAT, unless otherwise indicated.

4.2. Payment Terms
Payment is due immediately at checkout. Your order is considered complete—and access to the purchased Services is activated—only after the full amount has been successfully processed by our payment provider. GriffonWise does not levy interest or administrative fees on overdue balances; however, any outstanding amount will result in automatic suspension of access until the payment is settled.

4.3. Accepted Payment Methods
All payments are processed through Stripe. We currently accept the following one‑time payment methods via Stripe:

  • Credit/debit card
  • PayPal
  • Google Pay

4.4. Invoicing & Receipts
After you place an order, you will receive an electronic invoice via the email address you provided.

4.5. Failed or Declined Payments
If a payment attempt fails or is declined, you remain liable for the full amount due. Access to the purchased Services will remain suspended until successful payment.

5. Delivery of Services

5.1. Course Access

  • Immediate Login Details: Once you complete payment, you will receive an electronic invoice and a one‑time password (OTP) by email.
  • Account Setup: On first login, you may set a permanent password. If you don’t set one before signing out, you can log in again simply by entering your email address and following the emailed magic‑link. You may also choose to log in via your Facebook account.
  • Access Duration: Your access to the course content continues for the duration specified at purchase, subject to our refund and usage policies. Courses include Lifetime Access as defined in Section 1.

5.2. E‑Book Delivery

  • Email Delivery: Free or paid e‑books are delivered by email immediately after opt‑in or purchase. The email contains a download button or link.
  • Indefinite Validity: The download link remains valid indefinitely. We strive to keep it fully operational, but if you encounter any technical issues (e.g. broken link), please contact support at info@griffonwise.com for immediate assistance.

5.3. One‑Click Upsells & Promotional Communications

  • Upsell Page: After your initial order, you may be redirected to an optional one‑click upsell page offering additional products or content.
  • Email Follow‑Up: We may send you promotional or informational emails related to your purchase. You can unsubscribe at any time via the link in those emails.

6. Withdrawal & Refund Policy

6.1. Statutory Right of Withdrawal
Under EU law you normally have the right to cancel a distance contract within 14 days without giving any reason. However, by purchasing Digital Content (e‑books, online courses) and consenting to immediate delivery, you acknowledge that you waive your statutory withdrawal right as soon as delivery begins.

6.2. Refunds for Courses

  • You may request a refund on any course purchase within 14 days of the order date, provided you have viewed no more than 10 % of the course content.
  • To request a refund, email us at info@griffonwise.com with your name, order number, and purchase date before the 14‑day window closes.
  • If approved, refunds for the course portion will be processed to your original payment method within 14 days of our approval, and your course access will be terminated immediately.

6.3. E‑Book Refunds

  • Free e‑books are non‑refundable.
  • Paid e‑books (if offered) may be refunded only within 14 days of purchase before you download the file.

6.4. One‑Click Upsells

  • Upsell purchases are treated as separate Agreements.
  • The same rules in 6.2 apply: you may request a refund within 14 days if you’ve accessed no more than 10 % of any upsell course.

6.5. Excluded Cases

  • No refunds are available for any content once you have viewed more than 10 % of it, or for services explicitly consumed (e.g. live webinars that have already taken place).
  • We reserve the right to refuse refunds in cases of abuse of this policy.

6.6. Refunds Exclude Transaction Costs

  • All refunds will be for the net amount you actually paid, minus any non‑recoverable fees incurred by GriffonWise, including payment processor fees (e.g. Stripe’s transaction and fixed charges) and any currency‑conversion costs.
  • If your bank or card issuer applies additional fees when crediting your refund, those are outside of GriffonWise’s responsibility.

7. User Obligations

7.1 Eligibility
You must be at least 18 years old, or have the express consent of a parent or legal guardian, to register for or purchase any GriffonWise Services.

7.2 Account Security

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • Notify us immediately at info@griffonwise.com if you suspect any unauthorised use of your account.
  • You may not share, transfer, or resell your account credentials to any third party.

7.3 Lawful Use
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. Prohibited behaviour includes (but is not limited to):

  • Uploading, posting, or transmitting any content that is illegal, harmful, defamatory, or infringing.
  • Attempting to gain unauthorised access to our systems or other users’ accounts.
  • Circumventing or disabling any security features of the website or course platform.

7.4 “View-Only” Licence
You are granted a personal, non-transferable licence to stream or view GriffonWise course videos and materials inside the course environment (or cast/stream them to your own TV or device). You may not download, copy, screenshot, record, share, publish, broadcast, sell, or otherwise distribute any portion of the content without prior written permission from GriffonWise.

7.5 Technical Requirements
You are responsible for maintaining the hardware, software, and internet connection necessary to access the Services. Temporary unavailability caused by your own equipment or connectivity issues does not entitle you to any refund or extension of access.

7.6 Compliance with Community Guidelines
If GriffonWise provides discussion forums, comment sections, or live sessions, you must adhere to any posted community guidelines. We reserve the right to remove content or suspend accounts for behaviour that violates those guidelines.

8. Intellectual Property Rights

8.1 Ownership
All course videos, scripts, slide decks, e-books, graphics, trademarks, and other materials (collectively, “Content”) are the exclusive property of GriffonWise or its licensors and are protected by copyright, trademark, and other intellectual-property laws. No rights, title, or interest in the Content are transferred to you except for the limited licence granted in these Terms.

8.2 Personal, Non-Transferable Licence
Upon purchase—or, in the case of free lead magnets, upon opt-in—GriffonWise grants you a revocable, non-exclusive, non-transferable licence to access and view the Content for your own personal, non-commercial use, subject to Section 7.4 (“View-Only” Licence). Any use beyond this limited licence (including copying, resale, public display, or distribution) requires GriffonWise’s prior written consent.

8.3 Prohibited Uses
Without limiting Section 7.4, you may not:

  • Remove, obscure, or alter any proprietary notices on the Content.
  • Translate, reverse-engineer, decompile, or create derivative works from the Content.
  • Share, sell, upload, or post the Content—wholly or partially—on any website, social-media platform, file-sharing network, or other medium.
  • Use GriffonWise trademarks, logos, or branding without express written permission.

8.4 Enforcement & Contractual Penalty
Unauthorised use of the Content—including copying, recording, distribution, resale, public display, or sharing login credentials—constitutes a material breach of these Terms. For each proven infringement you agree to pay GriffonWise:

  • a fixed contractual penalty of € 2 000 (two thousand euros) per infringing act, plus
  • € 100 (one hundred euros) for every calendar day the infringement continues,

without prejudice to GriffonWise’s right to recover full compensation for any actual damages, lost profits, and reasonable legal fees that exceed the penalty amount. Payment of the penalty does not grant you any licence or right to continue using the Content, and GriffonWise may suspend or terminate your account immediately upon detecting an infringement.

8.5 Free Digital Content (Lead Magnets)
Any free e-books or other downloads offered in exchange for your name and e-mail address are supplied for personal use only. You may not copy, repost, upload, distribute, or otherwise share this free content without written permission from GriffonWise. Unauthorised sharing breaches our intellectual-property rights and may result in immediate account termination and legal action to recover damages.

8.6 Infringement Notification
If you believe that any Content infringes your intellectual-property rights, please notify us at info@griffonwise.com with (i) a detailed description of the alleged infringement, (ii) proof of ownership, and (iii) your full contact information. We will investigate and take appropriate action, which may include removing or disabling access to the infringing material.

8.7 Registered Trademarks
The word mark “GriffonWise” and the associated figurative GriffonWise logo are registered trademarks of Vincent Digital Media. You may not use these marks—or any confusingly similar variations—without our prior written consent. Unauthorised use may result in legal action, including but not limited to injunctive relief and claims for damages.

9. Limitation of Liability

9.1 “As-Is” Basis
All Services and Content are provided “as is” and “as available,” without any express or implied warranties, including—without limitation—warranties of fitness for a particular purpose, accuracy, or non-infringement. GriffonWise does not guarantee uninterrupted access, error-free operation, or specific results from using the Services.

9.2 Indirect & Consequential Damages
To the fullest extent permitted by law, GriffonWise will not be liable for any indirect, incidental, special, consequential, or punitive damages—including lost profits, lost revenues, business interruption, or loss of data—arising out of or related to your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages.

9.3 Maximum Liability
GriffonWise’s total aggregate liability—whether in contract, tort (including negligence), strict liability, or otherwise—will not exceed the amount you actually paid for the specific Service that gave rise to the claim.

9.4 Third-Party Services
GriffonWise is not responsible for the acts, omissions, or failures of any third-party services or platforms (e.g., payment processors, hosting providers, social-media networks) that are beyond our reasonable control.

9.5 Force Majeure
GriffonWise will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, wars, governmental actions, or technical failures of external networks.

9.6 No Professional Advice
All Content is provided for educational purposes only. GriffonWise does not provide financial, investment, legal, or other professional advice tailored to your individual circumstances. You should consult qualified professionals before making decisions based on any information obtained through the Services.

10. Termination

10.1 Termination by User
You may terminate your account at any time by contacting support at info@griffonwise.com. Termination does not entitle you to any refund (except as provided in Section 6) and does not waive any outstanding payment obligations.

10.2 Termination or Suspension by GriffonWise
GriffonWise reserves the right, at its sole discretion, to suspend or terminate your account and/or access to the Services, with or without notice, if:

  • You breach these Terms or any applicable law;
  • You engage in fraud, abuse of the refund policy, or other fraudulent or illegal activity;
  • You share, distribute, or otherwise misuse the Content in violation of Section 7 or Section 8;
  • Required by law or by a competent regulatory authority.

10.3 Effect of Termination
Upon termination for any reason:

  • Your licence to access and use the Content ends immediately, and we may disable or delete your account credentials.
  • You must cease all use of the Services and permanently delete any Content you have downloaded, saved, or retained (if any).
  • Clauses that by their nature should survive termination—such as intellectual-property provisions, disclaimers, limitation of liability, and governing-law clauses—will continue to apply.

10.4 Data Retention
We will retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, in accordance with our Privacy Policy.

10.5 No Liability for Termination
GriffonWise shall not be liable to you or any third party for termination of your access to the Services in accordance with these Terms.

11. Privacy & Data Usage

11.1 Privacy Policy Incorporation
Your use of the Services is also governed by the GriffonWise Privacy Policy. By accepting these Terms, you acknowledge that you have read the Privacy Policy and agree to the collection, processing, and storage of your personal data as described therein.

11.2 Data Collected
We collect only the data necessary to deliver the Services—such as your name, e-mail address, billing details, IP address, and course-progress metrics. Full details appear in the Privacy Policy.

11.3 Purposes of Processing
Personal data are processed to:

  • create and manage your account;
  • deliver course content, e-mails, and free lead magnets;
  • process payments and issue invoices;
  • provide support and enforce these Terms;
  • analyse site usage and improve our Services;
  • send you promotional messages consistent with applicable law (you can unsubscribe at any time).

11.4 Third-Party Processors
We share data only with trusted processors—such as Stripe (payments), hosting providers, and e-mail platforms—solely for the purposes listed above and under strict data-processing agreements.

11.5 Your Rights
You have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. Submit requests to info@griffonwise.com and we will respond within one month.

11.6 Security Measures
We employ TLS encryption, hashed passwords, least-privilege access controls, and regular security audits to protect your data. No method of transmission or storage is 100 % secure; therefore we cannot guarantee absolute security.

11.7 Data Retention
We retain personal data only as long as necessary to fulfil the purposes described here or to comply with legal obligations (e.g., Dutch tax law requires invoices to be stored for seven years).

11.8 International Transfers
Where data are transferred outside the European Economic Area, we rely on Standard Contractual Clauses and supplementary safeguards such as encryption and pseudonymisation.

11.9 Changes to the Privacy Policy
We may update the Privacy Policy from time to time. Material changes will be announced via e-mail or a prominent notice on our website. Continued use of the Services after such changes constitutes acceptance of the revised policy.

12. Governing Law & Dispute Resolution

12.1 Applicable Law
These Terms, and any non-contractual obligations arising out of or relating to them, are governed by and construed in accordance with the laws of the Netherlands.

12.2 Good-Faith Negotiation
Before commencing formal proceedings, you and GriffonWise agree to first attempt to resolve any dispute or claim through good-faith negotiations. Please contact info@griffonwise.com and allow at least 30 days for a resolution.

12.3 Jurisdiction
If a dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the competent courts in the Netherlands. GriffonWise nevertheless reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual-property rights.

12.4 Alternative Dispute Resolution (Optional)
Nothing in this Section prevents either party from opting to submit the dispute to arbitration or mediation, provided both parties agree in writing on the rules and venue.

13. Miscellaneous

13.1 Entire Agreement
These Terms, together with the Privacy Policy and any policies or guidelines incorporated by reference, constitute the entire agreement between you and GriffonWise and supersede all prior or contemporaneous agreements, proposals, or communications.

13.2 Amendments
GriffonWise may revise these Terms at any time. Material changes will be announced via e-mail or a prominent notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

13.3 Severability
If any provision of these Terms is held unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

13.4 Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without GriffonWise’s prior written consent. GriffonWise may assign or transfer its rights and obligations without restriction, provided the assignee assumes all obligations herein.

13.5 Waiver
Failure by GriffonWise to enforce any provision of these Terms shall not be deemed a waiver of future enforcement of that or any other provision.

13.6 Headings
Section headings are for convenience only and have no legal or contractual effect.

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